Customer care · SAJUVIA
Cancellation, returns & refunds
A practical policy for changes of mind and products that do not arrive as promised.
Last updated 11 August 2026
Cancellation
You may request cancellation before dispatch. If accepted, the refund is returned to the original payment method. Once dispatched, the return rules below apply.
Eligible returns
Contact us within 7 calendar days of delivery if an item is damaged, defective or different from the item ordered. Keep the product unused, with its packaging, and provide the order reference plus clear photographs.
Change-of-mind returns
Unopened and unused products may be considered within 7 days. Return shipping may be deducted unless the item is faulty or incorrect. Hygiene-sensitive, used or damaged-by-customer items cannot be returned.
Refund timing
After approval and inspection, refunds are initiated to the original payment method. Bank processing times vary and are outside SAJUVIA’s control.